Adelaide SA 5000
Serving Across Australia

Convert Leads Into Active Participants Seamlessly

Stop letting referrals slip through emails and spreadsheets. Empower your intake team with an NDIS-specific CRM pipeline that tracks funding eligibility, compatibility, and key documents.

Intake Pipeline Tracking

Track leads visually through customized stages: Enquiry, Eligibility, Compatibility Match, Service Agreement Drafted, and Onboarded.

Digital Service Agreements

Generate legally compliant service agreements mapping schedule of supports and line items. Send for e-signatures instantly.

Referral Grid Analytics

Capture and credit referral sources, whether from Support Coordinators, LACs, allied health practitioners, or self-referrals.

A CRM Built Exclusively for NDIS Provider Workflows

Multi-Stakeholder Contact Cards

Link participants to plan managers, support coordinators, primary contacts, and doctors in a single multi-relationship customer card.

Automated Task & Follow-up Alerts

Never miss a lead. Schedule automatic email reminders, intake follow-up tasks, and alert triggers for outstanding service agreements.

Digital Pre-Intake Checklists

Gather crucial eligibility details, support ratios, medical considerations, and behavioural support requirements during initial conversations.

Schedule of Supports Integration

Build precise schedules mapping client funding budgets to NDIS line items, which automatically feeds your scheduling and billing modules.

Grow Your Disability Care Services

For NDIS providers, managing the initial intake journey is often a major administrative bottleneck. An inquiry arrives via email, a support coordinator calls, or a family submits a form—leaving your team to coordinate eligibility checks, coordinate support workers, and draft service agreements across mismatched software platforms.

Webnity Care NDIS Provider CRM centralizes the entry point for all new participants. Because our CRM is pre-integrated into our core scheduling, client management, and billing system, a signed digital service agreement instantly establishes the client profile, schedules the first shift, and sets up billing rules. Save administrative hours, elevate your brand with paperless onboarding, and scale your operations with full visibility.

NDIS Provider CRM FAQs

An NDIS Provider CRM (Customer Relationship Management) is a system designed to manage the entire lifecycle of a participant from initial enquiry or referral, through eligibility assessments, to the final signed NDIS Service Agreement and active onboarding.
Yes. Webnity Care allows you to draft compliant NDIS Service Agreements directly from the CRM, map participant funding packages, email the document to the participant or their representative, and collect secure, legally-binding e-signatures.
Absolutely. The Webnity Care CRM features an interactive referral grid where you can track leads coming from Support Coordinators, LACs (Local Area Coordinators), hospitals, self-referrals, or community partners, helping you optimize your outreach.

Optimize Your Participant Intake Today

See how our CRM can turn complex onboarding into an efficient, professional, paperless experience.