Choose your billing option
Pick the way that suits how your business is counted.
Choose one billing option. We do not charge both per staff and per client for your core subscription.
Starter
Manage your team, participant records and daily service delivery in one place.
- Staff and participant profiles
- Care plans, goals, progress and case notes
- Health, medication, diagnosis and risk records
- Rostering, availability and conflict prevention
- Staff mobile app for iOS and Android
- GPS clock-in and clock-out
- Offline shift records and synchronisation
- Voice typing for shift notes
- Travel and kilometre tracking
- Worker and client signatures
- Incident reporting and standard shift forms
- Compliance documents and expiry alerts
- Timesheets and basic invoicing
- Printable rosters and spreadsheet exports
- Email support
Professional
Everything in Starter, plus tools for billing, coordination and workforce management.
Everything in Starter, plus
- Weekly participant tasks and shift tick-offs
- Recruitment and application management
- Team Leader views and tools
- Shift cost previews
- Live worker map during shifts
- Service agreements with digital signing
- Funding and budget tracking
- Low-budget and overspend warnings
- NDIS bulk claim-file generation and reconciliation
- Award-rate retrieval and payroll inputs
- Xero invoice and payroll connection
- Custom forms and document templates
- In-app individual and group messaging
- Client Portal and client mobile access
- Manager mobile dashboard
- Goal progress and recruitment reporting
- Optional AI-assisted notes and task suggestions
- Priority email support
- Optional WC Academy for $2 per staff/month
Premium
Everything in Professional, plus tools for shared living, integrations and business access.
Everything in Professional, plus
- SIL properties, residents and house rosters
- Per-resident SIL notes
- Current SIL billing and claiming functionality
- Business identity-provider single sign-on
- Data API and live feeds
- Priority email and scheduled phone support
- Optional WC Academy for $1 per staff/month
Pricing details
Everything behind the prices above for your chosen billing option.
| Per Active Staff | Starter | Professional | Premium |
|---|---|---|---|
| Introductory price | $3.99/staff/month | $5.99/staff/month | $10.99/staff/month |
| Standard price after six months | $7/staff/month | $12/staff/month | $18/staff/month |
| Minimum billable staff | 5 | 5 | 5 |
| Minimum introductory monthly payment | $19.95 | $29.95 | $54.95 |
| Minimum standard monthly payment | $35 | $60 | $90 |
| Per-client charges | None | None | None |
| Per Active Client | Starter | Professional | Premium |
|---|---|---|---|
| Introductory price | $4.99/client/month | $7.99/client/month | $13.99/client/month |
| Standard price after six months | $9/client/month | $15/client/month | $22/client/month |
| Minimum billable clients | 5 | 5 | 5 |
| Minimum introductory monthly payment | $24.95 | $39.95 | $69.95 |
| Minimum standard monthly payment | $45 | $75 | $110 |
| Per-staff charges for core platform | None | None | None |
| Monthly Staff Packages | Starter | Professional | Premium |
|---|---|---|---|
| Introductory monthly price | $89 | $129 | $249 |
| Standard monthly price after six months | $149 | $249 | $399 |
| Active staff included | 25 | 25 | 25 |
| Additional active staff during introductory period | $3.99 each/month | $5.99 each/month | $10.99 each/month |
| Additional active staff after introductory period | $7 each/month | $12 each/month | $18 each/month |
| Per-client charges | None | None | None |
Compare plan features
Features depend on your chosen tier and remain the same across staff-based, client-based and monthly-package billing.
| Feature | Starter | Professional | Premium |
|---|---|---|---|
| Participant and care management | |||
| Participant profiles and contacts | |||
| Care plans, goals and progress records | |||
| Health, medication, diagnosis and risk records | |||
| Case notes and respite tracking | |||
| Archived, transferred and on-hold records | |||
| Funding-specific document checklists | |||
| Weekly participant tasks and shift tick-offs | |||
| Aged care provider register | |||
| Workforce management | |||
| Worker and office staff profiles | |||
| Secure email onboarding | |||
| Required documents and expiry alerts | |||
| Availability and leave requests | |||
| Digital staff ID | |||
| Recruitment, job board and applications | |||
| Team Leader views and tools | |||
| Rostering and scheduling | |||
| Master, worker and client rosters | |||
| Printable rosters | |||
| Overlapping-shift prevention | |||
| Client leave and public holiday handling | |||
| Shift cost preview | |||
| SIL properties, residents and house rosters | |||
| Per-resident SIL notes and current SIL billing | |||
| Mobile app and attendance | |||
| iOS and Android app | |||
| Fortnight dashboard and calendar | |||
| Shift details, maps and directions | |||
| GPS clock-in/out and attendance monitoring | |||
| Offline capture and synchronisation | |||
| Pre-shift declarations and completion notes | |||
| Standard voice typing | |||
| GPS trips and kilometre review | |||
| Worker and client signatures | |||
| Push notifications and app PIN lock | |||
| Multi-role account switching | |||
| Live staff map during shifts | |||
| Records, forms and documents | |||
| Incident reports and participant feedback | |||
| Medication, hazard, financial and safety forms | |||
| Searchable document directory | |||
| Policies and acknowledgement tracking | |||
| Business compliance documents | |||
| Document templates and signature requests | |||
| Custom form builder and responses | |||
| Funding, billing and payroll | |||
| NDIS support items and rates | |||
| Worker and client timesheets | |||
| Basic client invoices | |||
| Funding types and budget transactions | |||
| Budget balances and overspend warnings | |||
| Signed and renewable service agreements | |||
| NDIS bulk claim files and reconciliation | |||
| Staff award rates and payroll inputs | |||
| Fair Work award-rate retrieval | |||
| Xero invoice/payroll connection | Setup | Setup | |
| Communication and portals | |||
| Shift and compliance notifications | |||
| Email templates and business sender settings | |||
| SMS capability, with separate usage charges | |||
| In-app individual and group chat | |||
| Client web portal and client app section | |||
| Manager app viewing capabilities | |||
| Optional AI assistance | |||
| Multilingual note rewriting | Available* | Available* | |
| Worker review and approval of rewritten notes | |||
| Original wording retained with approved English | |||
| Goal-based weekly task suggestions | Available* | Available* | |
| Administrator AI controls | |||
| Security and business controls | |||
| Separate database for each business | |||
| Australian data hosting | |||
| Passkeys and administrator MFA | |||
| Signed-in device management | |||
| Role-based permissions and audit logs | |||
| Privacy and consent controls | |||
| Configurable clock-in and note rules | |||
| Travel and signature settings | |||
| Offline, menu and form controls | |||
| Business identity-provider SSO | Setup | ||
| Reporting and integrations | |||
| Printable rosters and timesheet reports | |||
| Spreadsheet import and export | |||
| Goal progress and recruitment reporting | |||
| Data API and live feeds | Setup | ||
| In-system support tickets | |||
| Email support | Standard | Priority | Priority |
| Scheduled phone support | |||
Add WC Academy
Bring staff learning into your care-management workflow with connected courses, training records and completion tracking.
| Academy add-on | Starter | Professional | Premium |
|---|---|---|---|
| Per staff member with Academy access/month | $3 | $2 | $1 |
| Connected course access | |||
| Single sign-on from the app or portal | |||
| Completion synchronisation | |||
| Administrator training dashboard |
Optional and simple
Academy is optional and charged separately from your core subscription. The Academy rate follows your selected plan tier and applies under all three billing methods.
For client-based plans, Academy is charged per staff member with Academy access, not per participant. Initial Academy connection and setup are required.
Frequently asked questions
Clear answers about how active people are counted and how billing works.
What is an active staff member?
A worker or administrator who logs in, works a shift or submits a record during the billing month. Each person is counted once, even if they have multiple roles.
What is an active client?
A participant with a delivered service, a new care note or an invoice raised during the billing month. Each participant is counted once. Simply viewing a historical record does not make the client active.
Do archived records cost extra?
Archived profiles with no qualifying activity during the month do not count towards active-person billing. Archiving someone after they have been active does not remove their charge for that month.
Do participant and family logins count as staff?
No. Participant and family access does not count as a staff account.
Can I change my plan or billing method?
Yes. Changes take effect at the start of your next billing cycle. Switching billing methods does not restart the introductory offer.
When am I billed?
Staff-based and client-based subscriptions are billed monthly in arrears using the active count, subject to the five-person minimum. Monthly packages are billed in advance, with additional active staff charged in arrears. Academy is charged monthly for staff enabled for Academy access during that billing month.
What happens after the introductory period?
Your subscription moves to the standard rate shown for your selected plan after six paid months. Academy charges remain separate at the published plan-specific rate.
Is Academy included free?
No. Academy is an optional add-on at $3 per staff/month on Starter, $2 on Professional and $1 on Premium.
Are SMS and external subscriptions included?
SMS usage is charged separately. You will need your own subscription for services such as Xero. Any additional service charges are disclosed before activation.
Is there a setup fee?
No. There is no setup fee. If you would like help migrating your existing data or connecting other systems, we quote that separately before any work begins.
Do you offer migration and custom integrations?
Contact us to discuss your migration, configuration and integration requirements. Any applicable fees will be quoted before work begins.
Need a tailored solution?
For multiple business entities, custom integrations or specific implementation requirements, contact our team for a tailored quote.